Transform Product Development with Continuous Discovery
Top-performing product teams embrace a continuous discovery mindset because it enables them to stay closely connected to customer needs, adapt to changing demands, and ensure consistent innovation.
By fostering an ongoing feedback loop through user interviews, teams can quickly identify emerging pain points and refine their product discovery in real time. Our Continuous Discovery service supports teams with the continuous interviewing portion of the framework, facilitating regular engagement with users through our global platform.
Continuous Discovery That Keeps You Aligned with Your Users
At Userlytics, we help your team implement continuous interviewing habits to keep user feedback flowing regularly throughout the product development lifecycle. Our service empowers you to gather valuable insights via ongoing, real-time user interviews and feedback loops.
This process aligns perfectly with the Opportunity Solution Tree framework, helping you uncover customer pain points, desires, and needs—allowing you to make data-driven, iterative decisions that fuel continuous product discovery. With our support, you can refine your product discovery process, ensuring that your product evolves in sync with your users’ ever-changing expectations.
Your Path to Seamless Continuous Customer Interviews
A service designed to support your product team in maintaining an ongoing dialogue with users, helping
uncover customer needs, pain points, and desires.
Moderated Sessions
Weekly 15-30 minute interviews with diverse participants, tailored to your product’s user profile, helping uncover deeper insights and pain points.
Flexible Scheduling Options
Choose between one or two participant sessions per week for consistent feedback over 26 or 52 weeks, with pricing designed for long-term engagement.
Reliable User Recruitment
Our team ensures 1–2 participants per week, drawn from a broad demographic pool (5% incidence rate in key regions: US, UK, Canada, Australia).
Global Reach
Leverage the Userlytics platform to connect remotely with users worldwide, enabling flexible interaction. Our multi-user functionality allows any product team member to moderate sessions, supporting the practices outlined in the Continuous Discovery framework.
Continuous User Insights for Smarter Product Decisions
Empower Teams
Maintain a direct line of communication with your target audience.
Rapid Insights
Replace assumptions with actionable feedback to inform design and development decisions.
Identify Trends
Uncover evolving customer needs and market shifts early, enabling proactive adjustments to your product strategy.
Expanded Continuous Discovery Service
Interview Moderation with Snapshots: Delegate interviews to Userlytics and receive high-quality insights through interview snapshots.
Designed for teams facing logistical challenges like time constraints or language barriers, this service allows you to focus on decision-making while we handle the interviews. Share your weekly questions, and we’ll deliver actionable insights in a concise, easy-to-digest format.
Q&A
What is Continuous Discovery?
Continuous Discovery is a framework developed by Product Coach, Teresa Torres, which refers to a user research approach designed for agile teams to carry out throughout the product development lifecycle. Product teams should ideally engage with customers on a weekly basis to gather feedback and insights through small research activities aimed at informing a specific outcome.
Why are continuous customer interviews important?
Companies that don’t stay closely connected with their customers risk developing features or products that don’t meet demand or solve the wrong problems. Continuous customer interviews, a critical step within the Continuous Discovery framework, bridges that gap by ensuring customer feedback is integrated into every stage of product development.
What is the Opportunity Solution Tree framework?
The Opportunity Solution Tree (OST) framework, created by product discovery expert Teresa Torres, is a structured approach to solving problems and achieving desired outcomes. The framework helps product teams break down their goals into actionable opportunities that address user needs. From these opportunities, teams can brainstorm and test potential solutions to determine the best fit. This methodical process ensures alignment between user needs and product development, fostering effective, customer-centered innovation.
How does the Userlytics continuous discovery interviewing service work?
In summary, clients define their demographic profiles and screener questions and must use the same profile for the entire duration of the project. All sessions will occur in consecutive weeks for the duration of the project. We help manage scheduling and project execution, including adherence to scheduling and product rules through supervision, reminders, and tester replacements. During 30-minute sessions, clients gather insights from non-structured interviews, which are used to iterate and refine their Opportunity Solution Tree based on real customer needs. We also offer an additional moderator service for instances when teams are unable to join a session, ensuring they don’t miss the opportunity to gather valuable insights from their scheduled users.
Ready to Transform your Product Discovery Process?
Partner with us to implement continuous interviewing and apply the framework behind today’s user-centered innovation.
Analytics tells you what,
Userlytics tells you WHY.