Skip to content

Streamline UX Research with Userlytics’ Unmoderated Testing

Userlytics brings you a game-changing solution – unmoderated testing, a powerful tool to observe authentic user interactions without the constraints of scheduling and biases.

Eliminate the risk of human error or bias. Capture genuine verbal and nonverbal behaviors effortlessly. The no-download feature ensures shorter study sessions with more participants, either from our global panel of 2 million or your recruits. Unlike moderated testing, there’s no need for scheduling. Dive into the world of unmoderated testing, enabling full video recording, quantitative metrics, and instant analysis.

Userlytics Puts You in Control. Unmoderated Testing for UX that’s convenient, cost-effective, and bias-free. Ready to shape a seamless digital experience?

Ready to improve your UX?
Home » Userlytics | User Testing Tool for Usability and UX Research » About: Platform Capabilities » Features: Unmoderated Studies

The Unmoderated Testing Process

1- Unmoderated Studies

Launch Study


Create a study through our intuitive study builder. Design the look and feel of your study, and choose from an extensive list of qualitative and quantitative study activities.

2

Find Participants Effortlessly

Choose between filtering participants from our panel of 2 million, or supplying your own participants. Quickly onboard your own participants with our easy-to-use technology. 

3

Efficiently Analyze Results

Review study recordings, transcriptions, quantitative metrics, and other study results. Create individual clips and highlight reels, and click to go directly to timeline moments in a video.

4

Optional Expert Analysis

Obtain an optional executive summary and analysis from one of our professional UX consultants, complete with detailed insights and actionable recommendations.

Interface showcasing unmoderated testing process with the video highlight feature
Website Usability Testing

Key Features of Userlytics’ Unmoderated Testing

Userlytics’ unmoderated testing offers state-of-the-art features:

  • Skipping Logic: Navigate through studies seamlessly with skipping logic, providing flexibility and customization in study activities.
  • Picture-in-Picture Formatting: Experience state-of-the-art features, including picture-in-picture formatting for comprehensive insights.
  • Customizable Activity Templates: Tailor your study with ease using customizable activity templates that suit your unique requirements.
  • Easy Onboarding: create personalized invitation links and filtering tools for easy participant onboarding.

Additionally, after completing a study, you will have access to a “Video Highlights” section with key comments and events linked to specific video moments. Through this, you can download specific video clips to create “Highlight Reels” from different participants and/or studies linked by a common theme through the use of tags. You will also be able to request multilingual AI-generated audio transcripts with time-stamped text, making searching videos for specific moments, words, or phrases extremely easy.

Revolutionize Your UX Approach! Join Userlytics for Unmoderated Testing.

Discover Userlytics: Plans & Pricing

Benefits of Userlytics’ unmoderated testing

  • Convenience

    Remote, unmoderated testing allows participants to complete tasks at their own convenience, from their own location, without having to travel to a testing facility.

  • Flexibility

    Participants can complete tasks on their own schedule, which allows for a wider range of participants to be included in the study. This can increase the diversity of the user pool, leading to more accurate and representative data.

  • Cost-effective

    Remote, unmoderated testing is less expensive than traditional moderated testing, as there is no need to pay for a testing facility or a moderator.

  • Less bias

    With remote, unmoderated testing, participants can complete tasks in their natural environment, without the presence of a moderator influencing their behavior or responses. This can lead to more honest and unbiased feedback.

  • Increased sample size

    Since participants can complete tasks on their own time, remote, unmoderated testing

  • Faster turnaround

    With remote, unmoderated testing, participants can complete tasks and provide feedback quickly, allowing for faster data collection and analysis - receive results in a matter of hours, or even minutes! This can help researchers make quicker and more informed decisions.

Frequently Asked Questions about Unmoderated Testing

Unmoderated Testing FAQs

Unmoderated testing is a type of user testing where participants complete tasks on their own, without a moderator present. This allows for more natural interactions and quicker results. It’s particularly useful in remote usability testing, where participants can be located anywhere in the world, providing valuable insights into user experience (UX) without the need for scheduling or direct supervision.
Use moderated testing when you need in-depth insights and the ability to ask follow-up questions in real-time. Unmoderated testing, on the other hand, is ideal for large-scale studies where you want to gather feedback quickly and efficiently. It’s especially beneficial for website usability testing and when you need unbiased, real-world user interactions.
Running an unmoderated user test with Userlytics is simple. Start by designing your study using our intuitive builder. Next, recruit participants from our global panel. Once your study is live, participants can complete tasks at their convenience, and you can review detailed results, including video recordings, transcriptions, and quantitative metrics, all through our UX testing platform.
Unmoderated usability testing can be applied to various scenarios, such as testing website navigation, mobile app usability, and even e-commerce checkout processes. For example, you can use unmoderated user testing tools to observe how users interact with a new feature on your site or to compare the usability of different design prototypes.
While unmoderated testing offers many advantages, it may lack the depth of insights that moderated testing provides, especially in complex scenarios requiring immediate clarification. Additionally, since participants complete tasks independently, there is less control over the testing environment, which can sometimes result in incomplete data. However, these drawbacks can be mitigated by carefully designing your study and using advanced unmoderated testing platforms.
The primary difference lies in the presence of a moderator. In moderated usability testing, a facilitator guides the participant through tasks, often asking questions and probing for deeper insights. Unmoderated usability testing, on the other hand, allows participants to complete tasks independently, which can lead to more natural behavior and unbiased feedback. Both methods have their place in a comprehensive UX research strategy.
Absolutely. Unmoderated testing can complement other UX research methods, such as moderated sessions, surveys, and A/B testing. By combining different approaches, you can gain a more holistic understanding of user behavior and preferences, leading to better-informed design decisions.

Let’s work together on your
next UX study

Create positive user experiences and keep customers loyal to your product and brand.

Analytics tells you what,
Userlytics tells you WHY.

Schedule a Free Demo
Get Pricing

Discover our blog Unmoderated studies, Unmoderated Studies, Unmoderated Studies